LUXURY HOSPITALITY COACHING & TRAINING
Elevating the Employee and Guest Experience in Luxury Hospitality
through customized experiential coaching and training solutions.
LUXURY HOSPITALITY COACHING & TRAINING
Elevating the Employee and Guest Experience in Luxury Hospitality
through customized experiential coaching and training solutions.
WE SUPPORT LEADERS IN LUXURY HOSPITALITY IN THE DELIVERY OF EXCEPTIONAL CUSTOMER SERVICE.
~ training that is made to measure ~
LUXURY HOSPITALITY
TRAINING & COACHING
Elevating the Employee and Guest Experience in Luxury Hospitality through customized experiential coaching and training solutions.
WE SUPPORT LEADERS
IN LUXURY HOSPITALITY
IN THE DELIVERY OF
EXCEPTIONAL CUSTOMER SERVICE.
~ training that is made to measure ~
Engagement
Consistency
Luxury Attitude
Passion
Engagement
Consistency
Luxury Attitude
Passion
Who we work with
Luxury hospitality organizations (hotels, restaurants, yachts, cruises) who want to provide exceptional and consistent customer service and client experiences whilst prioritizing their employees' well-being.
Our Focus
At ECC, we provide bespoke and non-traditional solutions for hospitality leaders to connect with their teams on a human-first level incorporating positive psychology, neuroscience, fun, and storytelling to drive engagement, consistency, purpose, and passion. In turn, creating a unique and exceptional client experience.
Our Approach
We begin with an informal discovery chat before meeting with your leadership team to discuss your needs and objectives, and design a plan that is best suited to your organization. Following the programme delivery, we will debrief and explore continuous development opportunities for your leaders and teams.
Our Delivery
Our style of delivery is interactive and includes discussions, deep reflection, embodiment, role-playing and a variety of activities to enable participants to immediately put what they learn into practice. Programmes can be delivered in English, French and German.
Group and team training and coaching; 1:1 Coaching; Webinars and workshops.
In-person, virtual, and hybrid.
About Us
We are a team of international and internationally accredited coaches and consultants with expertise in leadership development, communication and positive psychology.
Why Choose Us
We bring global and culturally diverse luxury hospitality and corporate backgrounds to our collaborations with experience from both the operational and client sides. This unique perspective and skillset allows us to quickly understand needs and suggest and deliver efficient strategies.
Who we work with
Luxury hospitality organizations (hotels, restaurants, yachts, cruises) who want to provide exceptional and consistent customer service and client experiences whilst prioritizing their employees' well-being.
Our Focus
At ECC, we provide bespoke and non-traditional solutions for hospitality leaders to connect with their teams on a human-first level incorporating positive psychology, neuroscience, fun, and storytelling to drive engagement, consistency, purpose, and passion. In turn, creating a unique and exceptional client experience.
Our Approach
We begin with an informal discovery chat before meeting with your leadership team to discuss your needs and objectives, and design a plan that is best suited to your organization. Following the programme delivery, we will debrief and explore continuous development opportunities for your leaders and teams.
Our Delivery
Our style of delivery is interactive and includes discussions, deep reflection, embodiment, role-playing and a variety of activities to enable participants to immediately put what they learn into practice. Programmes can be delivered in English, French and German.
Group and team training and coaching; 1:1 Coaching; Webinars and workshops.
In-person, virtual, and hybrid.
About Us
We are a team of international and internationally accredited coaches and consultants with expertise in leadership development, communication and positive psychology.
Why Choose Us
We bring global and culturally diverse luxury hospitality and corporate backgrounds to our collaborations with experience from both the operational and client sides. This unique perspective and skillset allows us to quickly understand needs and suggest and deliver efficient strategies.
OUR SERVICES
OUR SERVICES
CONSULTANCY
An outside perspective can shed light on blind spots in operational touchpoints across the client journey, and within teams, as well as in the implementation of brand standards.
We conduct mystery guest observations and assessments and deliver detailed reports suggesting areas for development.
We also provide closed-loop, interview-based 360° feedback with an adapted development plan.
TRAINING
Our bespoke training programmes aim to unlock and nurture leaders' and teams' talent and purpose to efficiently engage, strengthen guest relationships, anticipate requests, and handle challenging situations with winning results.
All our programmes are customized to address the unique needs of your business and achieve your specific goals.
COACHING
We offer 1:1 coaching sessions for emerging and seasoned leaders in line with a personalized development plan to elevate their potential, performance and well-being.
Our systemic coaching approach improves performance, interpersonal skills, effective leadership, time- and stress-management, confidence, collaboration, presence, impact, influence and well-being.
Sessions mostly take place virtually.
CONSULTANCY
An outside perspective can shed light on blind spots in operational touchpoints across the client journey, and within teams, as well as in the implementation of brand standards.
We conduct mystery guest observations and assessments and deliver detailed reports suggesting areas for development.
We also provide closed-loop, interview-based
360° feedback
with an adapted development plan.
AUDREY ZANDER
Founder, Strategic Partner, Certified Coach
- First career as a marketing and communication specialist in Luxury Hospitality and Finance
- Certified coach through the International Coaching Federation (ACC) and Co-Active Training Institute (CPCC), trained in Positive Intelligence®
- Trilingual third-generation hotelier who lived in 10 countries and worked in Europe, the U.S.A., Middle East and South Pacific
- Martinez, Cannes | Hilton Moorea | Conrad Bora Bora | Atlantis The Royal, Dubai
- Passionate about well-being, positive psychology and mindfulness
- More info on Audrey here
"Luxury hospitality is all about putting the human first in all guest encounters, yet so many training methods and management styles forgo that element when interacting with their own teams.
Having worked both in the luxury hospitality and corporate worlds, I bring a unique perspective and method to personalizing strategies and programmes to support hospitality leaders adopt a modern approach to connect and inspire, create a vibrant workplace culture from top down, and achieve success collaboratively."
AUDREY ZANDER
Founder, Strategic Partner, Certified Coach
- First career as a marketing and communication specialist in Luxury Hospitality and Finance
- Certified coach through the International Coaching Federation (ACC) and Co-Active Training Institute (CPCC), trained in Positive Intelligence®
- Trilingual third-generation hotelier who lived in 10 countries and worked in Europe, the U.S.A., Middle East and South Pacific
- Martinez, Cannes | Hilton Moorea | Conrad Bora Bora | Atlantis The Royal, Dubai
- Passionate about well-being, positive psychology and mindfulness
- More info on Audrey here
"Luxury hospitality is all about putting the human first in all guest encounters, yet so many training methods and management styles forgo that element when interacting with their own teams.
Having worked both in the luxury hospitality and corporate worlds, I bring a unique perspective and method to personalizing strategies and programmes to support hospitality leaders adopt a modern approach to connect and inspire, create a vibrant workplace culture from top down, and achieve success collaboratively."
TRAINING
Our bespoke training programmes aim to unlock and nurture leaders' and teams' talent and purpose to efficiently engage, strengthen guest relationships, anticipate requests, and handle challenging situations with winning results.
All our programmes are customized to address the unique needs of your business and achieve your specific goals.

COACHING
We offer 1:1 coaching sessions for emerging and seasoned leaders in line with a personalized development plan to elevate their potential, performance and well-being.
Our systemic coaching approach improves performance, interpersonal skills, effective leadership, time- and stress-management, collaboration, confidence, presence, impact, influence and well-being.
Sessions mostly take place virtually.
AUDREY ZANDER
Founder, Strategic Partner, Certified Coach
- First career as a marketing and communication specialist in Luxury Hospitality and Finance
- Certified coach through the International Coaching Federation (ACC) and Co-Active Training Institute (CPCC), trained in Positive Intelligence®
- Trilingual third-generation hotelier who lived in 10 countries and worked in Europe, the U.S.A., Middle East and South Pacific
- Martinez, Cannes | Hilton Moorea | Conrad Bora Bora | Atlantis The Royal, Dubai
- Passionate about well-being, positive psychology and mindfulness
- More info on Audrey here
"Luxury hospitality is all about putting the human first in all guest encounters, yet so many training methods and management styles forgo that element when interacting with their own teams.
Having worked both in the luxury hospitality and corporate worlds, I bring a unique perspective and method to personalizing strategies and programmes to support hospitality leaders adopt a modern approach to connect and inspire, create a vibrant workplace culture from top down, and achieve success collaboratively."
WHAT PEOPLE SAY ABOUT US
"Perfect preparation, perfect format, great balance between presenting, sharing best practices, exchanging, and phenomenal positive support with an appreciated service-oriented attitude. Eager to get more!"
CUSTOMER SERVICE & SALES DIRECTOR, Luxury Travel Company-
"Audrey equipped me with tools and techniques such as how to handle complex situations within my team and with clients or how to share constructive feedback with my team and colleagues."
TEAM LEADER, Luxury Boutique Hotel -
"Audrey is an excellent communicator with great people skills, intuition and understanding of company and people culture."
CHIEF MARKETING OFFICER, Multinational Business Consulting Company
WHAT PEOPLE SAY ABOUT US
-
"Perfect preparation, perfect format, great balance between presenting, sharing best practices, exchanging, and phenomenal positive support with an appreciated service-oriented attitude. Eager to get more!"
CUSTOMER SERVICE & SALES DIRECTOR, Luxury Travel Company -
"Audrey equipped me with tools and techniques such as how to handle complex situations within my team and with clients or how to share constructive feedback with my team and colleagues."
TEAM LEADER, Luxury Boutique Hotel -
"Audrey is an excellent communicator with great people skills, intuition and understanding of company and people culture."
CHIEF MARKETING OFFICER, Multinational Business Consulting Company
“If you take care of your employees, your employees will take care of your customers, and your customers will take care of your shareholders.”
Sir Richard Branson
“If you take care of your employees,
your employees will take care of your customers,
and your customers will take care of your shareholders.”
- Sir Richard Branson -